What is the name of the design method that helps users understand a new interface or flow?

Onboarding is the design method that specifically focuses on helping users familiarize themselves with a new interface or flow. This process typically involves guiding users through the essential features and functionalities of a product, ensuring they can successfully navigate and utilize it from the very start. Effective onboarding often includes helpful prompts, tooltips, or walkthroughs that explain how to perform specific tasks or access available tools, thereby enhancing the overall user experience and reducing the likelihood of confusion or frustration.

The emphasis on onboarding as a critical phase in user experience design is grounded in the understanding that first impressions matter. Users are more likely to engage with and retain a product if they feel confident in their ability to use it right away. This method not only aids in clarifying the purpose and utility of various elements within the interface but also fosters a sense of comfort and competence among users.

In contrast, while orientation, introduction, and training mode may seem relevant, they do not embody the comprehensive approach that onboarding represents. Orientation might focus more on providing general information without the interactive element, an introduction could imply a single overview of features rather than an engaging process, and training mode might suggest a more rigid learning environment instead of the seamless integration found in effective onboarding experiences.